Payment & Security

Payment & Security

Payment Methods

Available payment methods will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device, order amount, and the payment services available at the time of purchase.

Only the payment methods displayed during checkout can be used to complete your order.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud prevention review.

Your payment service provider, issuing bank, card network, or other financial institution may:

  • Approve or decline transactions

  • Request additional verification

  • Place temporary authorization holds

  • Apply transaction limits

  • Require additional security checks

Shineiva does not control the approval decisions, verification procedures, authorization periods, or processing timelines of independent payment providers or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another available payment method during checkout.

Secure Checkout

Shineiva uses Shopify as its e-commerce platform and works with third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other financial institutions involved in completing your transaction.

We take reasonable measures to maintain a secure online shopping experience. However, no method of online transmission, electronic processing, or data storage can guarantee complete security.

For your protection, we recommend:

  • Using trusted devices and secure networks when shopping

  • Keeping your account credentials confidential

  • Confirming that you are visiting the official Shineiva website before entering payment information

  • Avoiding sending sensitive payment details through email or customer service messages

Shineiva will never request your complete credit card number, CVV/security code, or online banking password through email or customer support communications.

Pricing and Order Total

Before completing your purchase, the checkout page will display applicable details, including:

  • Product prices

  • Quantity

  • Discounts

  • Shipping fees

  • Applicable taxes

  • Final order total

Please carefully review your order details before submitting payment.

The amount displayed during checkout is generally the authorized transaction amount, excluding any additional fees that may be charged by your bank or payment provider.

Currency and Foreign Exchange

Prices may be displayed or charged in different currencies depending on your location and available checkout options.

If your payment method uses a currency different from the currency charged at checkout, your bank, card issuer, or payment provider may apply:

  • Currency conversion rates

  • Foreign exchange fees

  • Exchange rate adjustments

  • Other financial institution charges

These rates and fees are independently determined by your payment provider and are not controlled by Shineiva.

Temporary Authorization Holds

In some situations, your bank or card issuer may display a temporary or pending authorization before payment is fully completed.

A pending authorization does not necessarily mean that the final charge has been completed.

If a payment attempt fails or an order is canceled, the time required for a temporary authorization to be released depends on your bank, card issuer, or payment provider.

Shineiva cannot control the release time of these authorization holds.

Failed or Declined Payments

Payments may be declined due to:

  • Incorrect payment information

  • Insufficient funds

  • Bank or card restrictions

  • Billing information mismatch

  • Security verification issues

  • Fraud prevention checks

  • Payment provider restrictions

  • Technical or network problems

If payment authorization cannot be completed successfully, your order may not be processed.

For more information regarding failed transactions, please contact your bank or payment provider.

Duplicate or Unexpected Charges

If you believe you have been charged multiple times for the same order, please first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe there is an incorrect or duplicate charge, please contact us:

Customer Service Email:
service@shineiva.com

Please provide:

  • Order number

  • Email address used during checkout

  • Transaction date

  • Charged amount

For security reasons, please do not send your complete payment card number or CVV/security code by email.

Discount Codes and Promotions

Discount codes generally must be entered before completing checkout.

Promotional codes and special offers may be subject to:

  • Eligibility requirements

  • Expiration dates

  • Minimum purchase requirements

  • Product exclusions

  • Geographic restrictions

  • Usage limitations

  • Other promotional terms

Unless otherwise stated, discount codes:

  • Cannot be combined with other offers

  • Cannot be exchanged for cash

  • Cannot be applied to completed orders

  • May be limited to one use per customer or order

The terms displayed with each promotion will apply to that offer.

Taxes and Additional Fees

Applicable taxes and shipping fees will be displayed during checkout where required or available.

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges depending on the destination country.

For more information, please review our Shipping Policy.

Refunds

Unless otherwise required or permitted by applicable law or payment provider policies, approved refunds will generally be issued to the original payment method used for purchase.

After Shineiva issues a refund, additional processing time may be required by your bank, card issuer, or payment provider before funds appear in your account.

These processing times are determined by the relevant financial institutions and are outside of Shineiva’s control.

For refund eligibility information, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To protect our customers and our store, certain transactions may require additional review.

Where reasonably necessary, Shineiva may:

  • Delay shipment

  • Request reasonable verification

  • Decline orders

  • Cancel transactions

This may occur due to:

  • Suspected fraud

  • Unauthorized payment activity

  • Failed payment verification

  • Inconsistent transaction information

  • Unusual order activity

  • Other reasonable security concerns

If an order is canceled after successful payment collection, applicable refunds will be issued according to our policies and payment provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

  • Shineiva

  • Shopify

  • Payment processors

  • Banks and card issuers

  • Fraud prevention service providers

  • Other service providers involved in completing transactions

For more information about how Shineiva handles personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies.

Contact Us

If you have any questions regarding:

  • Payments

  • Charges

  • Discount codes

  • Checkout

  • Order-related transactions

Please contact us:

Brand: Shineiva

Store Operator: Dingzhou Xingzhu Network Technology Co., Ltd.

Legal Entity: Dingzhou Xingzhu Network Technology Co., Ltd.

Unified Social Credit Code: 91130682MAE7PN7C0F

Registered Address:
No. 100, Mengjiazhuang Village, Chang'an Office, Dingzhou City, Hebei Province, China

Customer Support Email:
service@shineiva.com

For order-related inquiries, please provide your order number and the email address used during checkout so our team can assist you more efficiently.

Shineiva.com is operated by Dingzhou Xingzhu Network Technology Co., Ltd.