Terms & Conditions

Welcome to Shineiva. These Terms & Conditions govern your access to and use of the Shineiva website, Shineiva.com, and your purchase of products offered through our online store.

By accessing or using our website, or placing an order through our store, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Shineiva

Shineiva is an online home décor brand offering desktop and miniature artificial flower arrangements and other decorative products.

The Shineiva online store is operated by:

Legal Entity / Store Operator: Dingzhou Xingzhu Network Technology Co., Ltd.
Unified Social Credit Code: 91130682MAE7PN7C0F
Registered Address: No. 100, Mengjiazhuang Village, Chang'an Subdistrict, Dingzhou, Hebei, China
Website: Shineiva.com
Customer Service Email: service@shineiva.com

Throughout these Terms & Conditions, "Shineiva," "we," "us," and "our" refer to Shineiva and its operating legal entity, Dingzhou Xingzhu Network Technology Co., Ltd.

"You" and "your" refer to the person accessing our website or purchasing products from us.

2. Use of Our Website

You may use Shineiva.com for lawful purposes only.

By using our website, you agree not to:

• Use the website for any unlawful or fraudulent purpose.

• Attempt to interfere with the operation or security of the website.

• Access or attempt to access areas of the website that are not intended for public use.

• Copy, reproduce, distribute, or commercially exploit website content without authorization.

• Submit false, misleading, or fraudulent information when placing an order.

• Use automated systems or methods to interfere with the normal operation of the website.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, and other information displayed on our website are accurate and up to date.

However, minor variations may occur, including differences in color, texture, size, packaging, or appearance due to product manufacturing, lighting conditions, photography, or differences between individual displays.

For artificial flowers and decorative products, natural-looking variations and minor differences between individual pieces may occur and do not necessarily constitute a product defect.

If you have a question about a product before placing an order, you may contact our customer service team at service@shineiva.com.

4. Product Availability

Products displayed on Shineiva.com are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.

• Modify or discontinue products without prior notice.

• Correct pricing, product descriptions, or other listing errors.

• Cancel an order where a product is unavailable or a material listing error has occurred.

If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled portion of the order.

5. Orders and Order Acceptance

When you place an order through Shineiva.com, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation email. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

• Product availability issues.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorized transactions.

• Incorrect or incomplete customer information.

• Shipping restrictions.

• Duplicate or unusually large orders that require additional verification.

If we cancel an order that has already been paid for, the applicable payment amount will be refunded.

6. Pricing and Payment

All product prices are displayed on the website at the time of purchase.

Prices may change from time to time without prior notice. Any price change will not affect an order that has already been accepted unless otherwise required by applicable law.

Payment must be successfully completed before an order can be processed for shipment.

Depending on your location and payment method, your payment provider may display the transaction in your local currency or apply currency conversion charges.

You are responsible for providing accurate billing and payment information.

7. Shipping and Delivery

We process orders using the shipping information provided during checkout.

Customers are responsible for ensuring that their shipping address and contact information are accurate and complete.

Delivery times displayed on our website are estimates and may vary depending on destination, carrier operations, customs procedures, weather, holidays, or other circumstances outside our reasonable control.

Once an order has been handed over to the applicable carrier, delivery is subject to the carrier's transportation and tracking procedures.

If your order appears to be delayed, lost, or damaged during transit, please contact us at:

service@shineiva.com

Please provide your order number and relevant delivery information so that our customer service team can assist you.

8. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country and local regulations.

Where such charges are applicable and are not expressly included in the checkout price, they may be the responsibility of the customer.

Customers are responsible for complying with applicable import requirements in their destination country.

9. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

If you wish to request a return, refund, replacement, or other after-sales assistance, please contact:

service@shineiva.com

Please include your order number and a brief description of the issue.

Products may be subject to eligibility requirements under our Return & Refund Policy. Customers should review that policy before sending any item back.

Nothing in this section limits any mandatory consumer rights that may apply under the laws of your country or region.

10. Damaged or Incorrect Items

If you receive an item that appears to be damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

To help us investigate and resolve the issue efficiently, we may request:

• Your order number.

• A description of the issue.

• Photographs or other relevant evidence.

• Information regarding the condition of the package or product upon delivery.

Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate resolution.

11. Intellectual Property

Unless otherwise stated, the content available on Shineiva.com, including but not limited to product photographs, images, graphics, logos, product descriptions, text, page layouts, designs, and other materials, is owned by or licensed to Shineiva or its relevant rights holders.

You may access and use website content for personal, non-commercial purposes.

You may not reproduce, modify, distribute, publicly display, publish, sell, license, or commercially exploit our website content without prior written permission.

The Shineiva brand name, logos, and related branding elements may not be used in a manner that suggests an unauthorized affiliation, sponsorship, or endorsement.

12. Third-Party Services and Links

Our website may use third-party services to support functions such as payment processing, website analytics, advertising, fraud prevention, shipping, customer communication, or other store operations.

Third-party services may operate under their own terms and privacy policies.

Shineiva is not responsible for the independent policies, practices, availability, or content of third-party websites or services that may be linked to or integrated with our website, except where otherwise required by applicable law.

13. Privacy

Your use of Shineiva.com is also subject to our Privacy Policy.

We may collect and process information necessary to operate our store, process orders, provide customer support, prevent fraud, communicate with customers, and otherwise provide our services.

For more information about how we handle personal information, please review our Privacy Policy.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Shineiva and Dingzhou Xingzhu Network Technology Co., Ltd. will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products.

We are not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control, including carrier delays, customs procedures, natural events, internet or telecommunications failures, government actions, or other events beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, claims, or reasonable expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of another party's rights.

This provision does not limit any rights or protections you may have under applicable consumer protection laws.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, legal requirements, or website operations.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of Shineiva.com after an updated version is posted constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

17. Governing Law and Consumer Rights

These Terms & Conditions are intended to provide a clear framework for the use of Shineiva.com and the purchase of products from our store.

Where permitted by applicable law, these Terms & Conditions shall be governed by the laws applicable to the operation of our business.

Nothing in these Terms & Conditions is intended to remove, restrict, or override mandatory consumer rights or protections that apply to customers in their country or jurisdiction.

18. Contact Us

If you have questions about these Terms & Conditions, an order, a product, a return, a refund, or any other customer service matter, please contact us:

Shineiva
Operated by: Dingzhou Xingzhu Network Technology Co., Ltd.
Email: service@shineiva.com
Website: Shineiva.com
Registered Address: No. 100, Mengjiazhuang Village, Chang'an Subdistrict, Dingzhou, Hebei, China
Unified Social Credit Code: 91130682MAE7PN7C0F

We aim to provide clear information and responsive customer support to customers who shop with Shineiva.