Privacy Policy

Privacy Policy

1. Overview

This Privacy Policy explains how Shineiva (“Shineiva,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit Shineiva.com, purchase our products, contact customer support, interact with our advertisements, or otherwise use our services.

Shineiva is operated by Dingzhou Xingzhu Network Technology Co., Ltd.

By using this website, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with Shineiva, we may collect the following categories of information:

Contact Information

Including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

Including:

  • Products purchased

  • Order numbers

  • Payment status

  • Shipping information

  • Refund information

  • Return information

  • Transaction history

Account Information

If you create an account, we may collect:

  • Account login information

  • Account preferences

  • Related account settings

Customer Support Information

When you contact us regarding orders, products, returns, or other inquiries, we may collect information you provide, including:

  • Order-related questions

  • Product inquiries

  • Return or refund requests

  • Customer service communications

Device and Technical Information

Including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Approximate location inferred from IP address

  • Other technical information

Website Activity Information

Including:

  • Pages viewed

  • Products viewed

  • Website interactions

  • Referral sources

  • Shopping cart activity

  • Website events collected through cookies, pixels, and similar technologies

Advertising and Conversion Information

Where permitted by applicable laws and with required permissions, we may collect or receive information related to:

  • Advertising interactions

  • Website visits

  • Purchases

  • Conversion events

  • Marketing campaign performance

This information helps us measure and improve advertising effectiveness.

3. How We Use Personal Information

We may use personal information to:

  • Process, complete, and manage orders

  • Provide shipping and delivery updates

  • Process returns and refunds

  • Provide customer support

  • Operate, maintain, and improve Shineiva.com

  • Improve website content and shopping experiences

  • Enhance our products and services

  • Detect, prevent, and investigate fraud or security risks

  • Analyze website usage

  • Measure advertising performance

  • Attribute purchases and conversions to advertising campaigns

  • Improve marketing activities

  • Send promotional communications where permitted by law

  • Maintain business and transaction records

  • Comply with legal and regulatory obligations

  • Protect our customers, business, and legal rights

4. Advertising, Analytics, and AppLovin

Shineiva may work with advertising, analytics, attribution, and measurement providers to understand how users interact with our website and to evaluate advertising performance.

We may use advertising and measurement technologies provided by AppLovin, including:

  • Pixels

  • Scripts

  • Cookies

  • Related technology integrations

Where permitted by applicable laws and with required consent, AppLovin may receive information related to your interactions with Shineiva’s website and advertisements, including:

  • Device information

  • Browser information

  • IP address

  • Advertising interaction data

  • Website activity

  • Conversion or transaction-related events

These technologies may be used for:

  • Advertising measurement

  • Conversion attribution

  • Campaign analysis

  • Audience optimization

  • Fraud prevention

  • Improving advertising relevance

For more information about how AppLovin collects and uses information, please visit:

https://legal.applovin.com/privacy/

5. Cookies and Similar Technologies

Shineiva and our service providers may use:

  • Cookies

  • Pixel tags

  • Scripts

  • Local storage technologies

  • Similar tracking technologies

These technologies may be used to:

  • Enable essential website functions

  • Maintain shopping cart functionality

  • Remember preferences

  • Improve website performance

  • Analyze website usage

  • Measure advertising effectiveness

  • Track purchases and conversions

  • Support personalized marketing

Where required by law, we will obtain your consent before using non-essential cookies or advertising technologies.

You may manage your choices through:

  • Cookie settings

  • Browser settings

  • Device privacy controls

Disabling certain technologies may affect some website features.

6. How We Share Personal Information

We may share personal information when reasonably necessary to:

  • Complete transactions

  • Provide services

  • Improve website experiences

  • Measure advertising performance

  • Comply with legal requirements

Recipients may include:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Banks and card issuers

  • Shipping and delivery partners

  • Customer service providers

  • Website technology providers

  • Analytics providers

  • Advertising and attribution partners, including AppLovin

  • Fraud prevention and risk management providers

  • Legal and financial advisors

  • Government authorities when required by law

We may also disclose information during business transactions such as:

  • Mergers

  • Acquisitions

  • Financing

  • Restructuring

  • Sale of assets

Unless required by applicable law, we do not authorize service providers to use personal information for purposes unrelated to the services they provide to us.

7. Targeted Advertising, Data Sharing, and Your Choices

Certain privacy laws may define some advertising-related data activities as:

  • Targeted advertising

  • Data sharing

  • Sale of personal information

even when no direct monetary exchange occurs.

Where applicable, you may have the right to opt out of certain advertising-related processing activities.

You may exercise available choices through:

  • Cookie consent settings

  • Browser privacy controls

  • Customer support requests

We will respect legally recognized privacy choices according to applicable laws.

8. Marketing Communications

Where permitted by law, we may send you information about:

  • Shineiva products

  • New product releases

  • Promotions

  • Brand updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications will not prevent us from sending transactional communications related to:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Security

  • Customer service

9. Legal Basis for Processing

Where applicable data protection laws require a legal basis, we may process personal information based on:

Contract Performance

For example, processing and delivering your orders.

Consent

For example, certain marketing, analytics, or advertising technologies.

Legitimate Interests

Including:

  • Operating and improving our business

  • Providing customer support

  • Protecting our services

  • Preventing fraud

  • Understanding business performance

Legal Obligations

To comply with applicable laws, regulations, tax requirements, or lawful requests.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order and transaction requirements

  • Customer service needs

  • Return or warranty periods

  • Fraud prevention

  • Accounting and tax obligations

  • Dispute resolution

  • Legal requirements

When information is no longer reasonably necessary, we may delete, anonymize, or securely retain it as required by law.

11. Data Security

We implement reasonable administrative, organizational, and technical safeguards designed to protect personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no website, network transmission, or electronic storage system can guarantee absolute security.

Customers are also responsible for protecting their account credentials, passwords, and devices.

12. International Data Processing

Shineiva serves customers worldwide.

Your personal information may therefore be processed, stored, or transferred outside your country or region, including locations where our:

  • E-commerce providers

  • Payment providers

  • Logistics partners

  • Customer service providers

  • Advertising and technology providers

operate.

Where required by applicable laws, we will take reasonable measures to ensure appropriate protection for international transfers.

13. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request a copy of your data

  • Restrict certain processing activities

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of targeted advertising

  • Submit privacy complaints to relevant authorities

We may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against you for exercising your privacy rights.

14. Children's Privacy

Shineiva is not intended for children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

15. Third-Party Websites and Services

Shineiva.com may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party services.

We recommend reviewing third-party privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Business practices

  • Technology

  • Legal requirements

  • Service providers

Updated versions will be posted on this page with the effective date revised accordingly.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy request, please contact us:

Brand Name: Shineiva

Store Operator: Dingzhou Xingzhu Network Technology Co., Ltd.

Legal Entity: Dingzhou Xingzhu Network Technology Co., Ltd.

Unified Social Credit Code: 91130682MAE7PN7C0F

Registered Address:
No. 100, Mengjiazhuang Village, Chang'an Office, Dingzhou City, Hebei Province, China

Customer Support Email:
service@shineiva.com

We will review privacy-related inquiries and respond in accordance with applicable privacy laws.