At Shineiva, we aim to deliver easy-to-use, long-lasting home decor pieces and reliable customer assistance whenever you need support.

This page contains general product guidance, troubleshooting instructions and limited warranty information for Shineiva artificial flower decorations.

If you require assistance with an existing order or product, please contact our customer support team:

Email: service@shineiva.com

To help us assist you faster, please provide your order number, product name and a brief description of your issue.

Our customer support team can provide support for matters including:

If possible, please attach photos or a short video showing the issue. This helps our team review your request efficiently.

Shineiva miniature artificial flower decorations are designed for indoor desktop display.

Basic guidance: Place the ornament on a stable flat indoor surface. Avoid uneven, slippery or easily tipped surfaces. Keep away from high traffic edges to prevent falling. Adjust decorative components gently to avoid breakage.

If pieces cannot stay upright or appear misaligned: Carefully rearrange the floral stems and decorative parts. Check the base for balance. Avoid applying excessive force to delicate decorative elements.

Display performance may vary based on lighting, indoor environment and personal decoration style.

Shineiva faux floral decorations require simple regular maintenance. Care guidelines: Keep products away from open flames, high heat sources and prolonged direct strong sunlight to prevent fading and aging. Keep away from corrosive liquids, water splashes and humid environments unless otherwise stated. Dust gently with a soft dry cloth or soft brush. Do not wash, soak or use chemical cleaners unless specified on the product page.

If decorations become dusty or stained: Use a soft dry brush to remove surface dust. Do not pull hard on thin stems or small decorative ornaments. Store in a cool dry place if not in use for a long time.

Artificial flowers and decorative materials will naturally change over long-term use and exposure to the environment.

To extend the service life: Avoid long-term strong ultraviolet light exposure. Keep in dry indoor conditions. Avoid heavy squeezing, bending or twisting delicate parts. Store separately to prevent scratching when not displayed.

Visual effects may change slightly over time due to lighting, dust accumulation and natural material aging. Product specifications listed on Shineiva product pages describe expected appearance under typical display conditions and may differ slightly after long-term use.

If you encounter problems such as deformed parts, loose decorations, bent stems or inconsistent appearance, please try the following: Gently reshape flexible floral stems by hand. Reattach loose decorative components carefully. Compare your item with product page photos to confirm differences. Test display on another stable flat surface. Contact support with photos if issues persist.

Visual presentation may also be affected by shooting lighting, screen color differences and indoor ambient light.

Some Shineiva ornaments allow minor manual arrangement of flowers and foliage. Adjustment methods vary by product design.

If you need guidance for rearranging your decoration, please refer to the product description or contact: service@shineiva.com

Please provide the product name or model so our support team can offer suitable guidance.

Shineiva desktop artificial flower decorations are designed for indoor ornamental use only.

Suitability depends on: Indoor space size Surface stability Ambient temperature and humidity Personal decoration matching requirements

Not all styles are suitable for every desktop, shelf or interior design. If you are unsure whether a Shineiva product fits your intended scene, please contact us before purchase.

Shineiva stands behind the quality of our home decor products.

Eligible Shineiva products are covered by a limited warranty for the period stated on the relevant product page, product documentation or order information.

Unless otherwise specified, the warranty starts from the original purchase date.

This warranty applies only to products purchased via shineiva.com or other authorized Shineiva sales channels (where applicable).

Subject to the terms below, the Shineiva Limited Warranty may cover defects in materials or workmanship occurring under normal intended use.

Examples include: Structural base failure caused by manufacturing defects Broken fixed components due to production faults Severe color deviation inconsistent with official product specifications caused during production Other verified manufacturing-related defects

Warranty eligibility will be confirmed after reviewing product issues and supporting evidence.

This warranty does not cover damage or performance issues caused by factors unrelated to manufacturing defects, including: Accidental dropping, collision or impact Extrusion or excessive external force Improper assembly, placement or use Unauthorized modification or disassembly Misuse, negligence or improper storage Surface scratches, dents and normal wear over time Fading caused by long-term sunlight exposure Damage from liquid, moisture, high temperature or extreme environments Damage caused by use beyond intended decorative purpose Lost or stolen items Damage occurring after delivery during customer storage or moving Failures caused by third-party matching accessories Products with removed, altered or unreadable identification marks Normal aging of artificial floral materials

Waterproof or splash-resistant features, if any, must only be used in accordance with the stated rating and instructions on the product page. Resistance to liquids does not mean the product can withstand all liquid exposure.

To request warranty service, please contact: service@shineiva.com

Please provide: Your full name Order number Product name or model Date of purchase Clear description of the issue Relevant photos of the product A short video demonstrating the problem if available

Our support team may guide you through basic troubleshooting steps before confirming warranty eligibility.

Do not return goods without first contacting our customer support team.

After receiving required information, our team will review your request and confirm whether the issue qualifies for warranty service.

We may request additional supporting materials when necessary.

Depending on circumstances, available remedies may include: Troubleshooting guidance Replacement of defective components where applicable Replacement of the affected product Other appropriate solutions

Available remedies depend on product availability, customer location, warehouse stock, defect nature and applicable consumer protection laws.

If replacement is approved, the replacement item will be the same model or an equivalent alternative if the original model is out of stock.

Valid proof of purchase may be required to receive warranty service.

Acceptable evidence includes: Shineiva order number Order confirmation email Receipt or invoice Other purchase documents reasonably requested by us

Warranty claims cannot be processed without sufficient valid proof of purchase.

Our Return Policy and Limited Warranty serve different purposes. Returns generally apply to eligible items returned within the applicable return window. Warranty claims apply to verified manufacturing defects arising within the valid warranty period.

For information on returns, refunds and return eligibility, please refer to our separate Return Policy.

If your product arrives visibly damaged, incomplete or unusable, please contact us as soon as possible after receipt.

Please provide: Your order number Photos of the shipping package Photos of the complete product Close-up photos of damaged areas A short video showing operational issues if relevant

Please retain the original packaging until the case is fully investigated.

If a replacement request is approved, processing and delivery times may vary due to: Product availability Customer location Warehouse location Shipping carrier Customs procedures Other logistical factors

Tracking information will be provided once available. Replacement products remain subject to applicable warranty terms and local consumer protection regulations.

Please use Shineiva products only as instructed.

For safe daily use: Place ornaments on stable flat surfaces Avoid placing near open flames, stoves or high-temperature equipment Do not apply strong pulling force to delicate small parts Keep tiny decorative accessories away from young children and pets to avoid choking hazards Follow all product-specific warnings and guidance attached to your item

Stop using the decoration immediately if components become loose, broken or pose potential risks, and contact customer support for assistance.

This Limited Warranty provides additional product support and does not exclude or restrict statutory consumer rights that cannot be legally excluded or limited under applicable consumer protection laws.

Depending on your country or region, you may have additional legal rights related to defective goods, repair, replacement, refund or other remedies.

Where applicable local law offers stronger protection, those mandatory legal rights remain in force.

For product guidance, troubleshooting or warranty assistance, please contact:

Brand: Shineiva Legal Entity: Dingzhou Xingzhu Network Technology Co., Ltd. Unified Social Credit Code: 91130682MAE7PN7C0F Registered Address: No. 100, Mengjiazhuang Village, Chang'an Office, Dingzhou City, Hebei Province, China

Customer Support Email: service@shineiva.com

When contacting us regarding an existing order, please provide your order number and product name to help us process your request efficiently.

Shineiva — Warm decorative touches for your desktop.