Contact Us

Welcome to Shineiva.

We are dedicated to bringing a touch of refined, lasting greenery to your desktop space. As a brand specializing in premium bouquets, miniature bonsai ornaments and artificial flower sets, Shineiva carefully crafts each lifelike, maintenance-free botanical accent — allowing homes and offices across Europe and the United States to enjoy a fresh, vibrant aesthetic without the need for daily care.

1. Customer Support Email

Email: service@shineiva.com

Our customer service team reviews every inquiry carefully and strives to provide clear, effective responses within 24–48 business hours (1–2 business days).

To help us process your order-related questions more quickly, please include your order number in the email subject line or message whenever possible. For product inquiries (such as materials, dimensions, or care tips), providing the product name and a brief description of your question will allow us to assist you more efficiently.

2. Customer Service Hours

Support Email: service@shineiva.com

Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (Beijing Time)

Please note that due to time zone differences, emails from customers in Europe and the Americas will be responded to on the next business day. We appreciate your patience.

3. Order, Shipping & After-Sales Support

Our support team is here to assist you with:

  • Order status and tracking updates

  • Shipping and delivery inquiries

  • Product placement and styling suggestions

  • Material details and care instructions

  • Returns and after-sales support

  • Product information and suitable usage scenarios

To help us resolve your issue as quickly as possible, please provide your order number and the email address used when placing the order.

4. Return & Exchange Policy

If you are not satisfied with your received product or encounter any quality issues, please contact us via our customer service email within 14 days of delivery. We will provide you with return/exchange instructions and the return address after confirmation. Return shipping costs are subject to negotiation based on the specific reason for return. For more details, please refer to our Returns Policy page.

5. Business & Wholesale Inquiries

Shineiva welcomes inquiries from retailers, distributors, commercial buyers, and other business partners.

For wholesale, distribution, or customized cooperation opportunities, please contact us at:

service@shineiva.com

Please include "Business Inquiry" or "Wholesale Inquiry" in the subject line so we can direct your request to the appropriate team.

6. Company Information

Shineiva is operated by Dingzhou Xingzhu Network Technology Co., Ltd.

Our company is responsible for the daily operations of the Shineiva online store, international order coordination, customer service, quality management, and global logistics support. We are committed to providing clear communication, responsible business practices, and a reliable shopping experience for customers around the world.

Brand: Shineiva
Operating Entity: Dingzhou Xingzhu Network Technology Co., Ltd.
Unified Social Credit Code: 91130682MAE7PN7C0F
Registered Address: No. 100, Mengjiazhuang Village, Chang'an Subdistrict Office, Dingzhou City, Hebei Province, China

Phone: 17772536298
Customer Support Email: service@shineiva.com

If you have further customization requirements for products, please contact our brand's purchasing manager, Liu Yuming.

We're Here to Help

From choosing your first Shineiva decorative accent to enjoying it in your everyday space, our team is dedicated to making your experience simple and seamless.

Thank you for choosing Shineiva.

Shineiva — A touch of everlasting beauty for your everyday space.