FAQ

Frequently Asked Questions

About Shineiva

What is Shineiva?

Shineiva is an international online brand specializing in bouquets, miniature bonsai ornaments and artificial flower sets, as well as home decorative products.

We believe that beautiful living spaces are created through thoughtful details. Our products are designed to bring warmth, elegance, and a natural atmosphere to homes, offices, bedrooms, desks, and other personal spaces without requiring complicated maintenance.

Where can Shineiva products be used?

Shineiva bouquets, miniature bonsai ornaments and artificial flower sets are suitable for various spaces, including:

  • Home decoration

  • Office desks

  • Bedrooms

  • Living rooms

  • Bookshelves

  • Gifts and special occasions

Our designs help customers create comfortable and personalized environments that reflect their own style.

Who operates Shineiva?

Shineiva is operated by a legally registered business entity.

Brand Name: Shineiva
Official Website: Shineiva.com

Store Operator: Dingzhou Xingzhu Network Technology Co., Ltd.
Legal Entity: Dingzhou Xingzhu Network Technology Co., Ltd.

Unified Social Credit Code: 91130682MAE7PN7C0F

Registered Address:
No. 100, Mengjiazhuang Village, Chang'an Office, Dingzhou City, Hebei Province, China

Orders

How can I purchase Shineiva products?

You can browse our official website, select your favorite products, add them to your shopping cart, and complete your purchase by following the checkout instructions.

After your order is successfully submitted, an order confirmation email will be sent to the email address provided during checkout.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.

We will do our best to assist you before your order enters the processing, packaging, or shipping stage.

Once your order has entered the shipping process, we may not be able to guarantee that changes or cancellations can be made.

How can I track my order?

Once your order has been shipped, we will send a shipping confirmation email containing tracking information to the email address provided during checkout.

Please note that tracking information may take some time to update after shipment. The update frequency may vary depending on the shipping carrier and destination.

Shipping

When will my order arrive?

Delivery times may vary depending on:

  • Order processing time

  • Shipping method

  • Delivery location

  • Local carrier operations

  • Holidays and unexpected circumstances

Please refer to our Shipping Policy for detailed estimated delivery times.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my tracking information has not updated?

If your tracking information has not updated temporarily, please allow additional time for the carrier system to refresh.

If there has been no update for an extended period, please contact our customer support team:

Email: service@shineiva.com

We will assist you with checking your order status.

Product Information

Do Shineiva artificial flowers require maintenance?

No.

Shineiva desktop mini artificial flowers are designed for easy care and do not require watering, fertilizing, or special maintenance.

To keep your decorations looking their best, we recommend regularly removing dust from the surface.

How should I care for my Shineiva products?

To maintain the appearance and quality of your product, we recommend:

  • Cleaning with a soft, dry cloth

  • Avoiding prolonged exposure to direct sunlight

  • Keeping away from excessive moisture

  • Avoiding pressure or deformation during storage

Proper care helps your decoration maintain its appearance for a longer time.

What should I do if my order arrives damaged?

If your order arrives with:

  • Damaged products

  • Incorrect items

  • Missing parts

  • Shipping-related issues

Please contact us as soon as possible.

To help us review your request efficiently, please provide:

  • Order number

  • Product photos

  • Packaging photos

  • A description of the issue

Our customer support team will review your case and provide appropriate assistance.

Returns & Refunds

Does Shineiva accept returns?

Yes.

If you would like to return a product, please contact our customer service team before sending the item back to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

How can I request a return or refund?

Please contact us via:

Customer Service Email:
service@shineiva.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Relevant photos (if applicable)

Our support team will review your request and assist you as soon as possible.

How long does a refund take?

Once your refund request has been approved, processing time may vary depending on your payment method and financial institution.

Please refer to your payment provider for the final refund arrival time.

Payment & Security

What payment methods does Shineiva accept?

Available payment methods will be displayed during checkout.

Payment options may vary depending on your location, currency, and available payment service providers.

Is my payment information secure?

Your payment information is processed through secure payment channels provided during checkout.

Shineiva will never ask customers to send complete credit card information or payment passwords through email.

For your security, please do not share your payment information with third parties.

Contact Us

If you have any questions regarding:

  • Product information

  • Order status

  • Shipping

  • Returns and refunds

  • Customer support

Please contact our team:

Shineiva Customer Service Email:
service@shineiva.com

To help us provide faster assistance, please include your order number or relevant product information in your email.

Shineiva Company Information

Brand Name: Shineiva

Store Operator: Dingzhou Xingzhu Network Technology Co., Ltd.

Legal Entity: Dingzhou Xingzhu Network Technology Co., Ltd.

Unified Social Credit Code: 91130682MAE7PN7C0F

Registered Address:
No. 100, Mengjiazhuang Village, Chang'an Subdistrict, Dingzhou City, Hebei Province, China

Shineiva is committed to transparent business practices, reliable products, and customer-focused service, providing high-quality desktop decorative products to customers worldwide.

Shineiva — Bringing natural beauty into your living spaces.