Shipping Policy

Shipping Policy

At Shineiva, our goal is to provide a clear, reliable, and convenient shipping experience from the moment you place your order until your products arrive at your doorstep.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days refer to Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. Processing times may be slightly extended during:

  • Peak shopping seasons
  • Holidays
  • High order volumes
  • Inventory verification
  • Other unexpected circumstances

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

2. Estimated Delivery Time

Estimated delivery times vary depending on:

  • Destination
  • Carrier availability
  • Local delivery conditions
  • Customs processing (for international shipments)

Typical estimated delivery times are:

United States: 5–12 business days

United Kingdom: 6–12 business days

Australia: 6–12 business days

Other supported destinations: Approximately 7–15 business days

Delivery time estimates begin after order processing and shipment confirmation.

Please note that all delivery timeframes are estimates only and do not represent guaranteed delivery dates.

3. Shipping Methods and Costs

Available shipping methods and applicable shipping fees will be displayed during checkout based on:

  • Your delivery location
  • Order details
  • Available shipping services

If free shipping promotions or special shipping offers are available, the applicable terms will be clearly displayed during checkout before payment is completed.

4. Tracking Your Order

When tracking is available, we will send a shipping confirmation email to the email address provided during checkout.

The email may include:

  • Tracking number
  • Tracking link
  • Carrier information

After a tracking number is created, please allow some time for tracking information to update.

Tracking updates may vary depending on:

  • Carrier systems
  • Destination country
  • Customs processing
  • Delivery checkpoints

5. Delivery Delays

Although we work with reliable shipping providers, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Carrier disruptions
  • Customs inspections
  • Customs clearance procedures
  • Severe weather conditions
  • Transportation delays
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions

If your order experiences an unusual delay, please contact our customer support team. We will review the available shipping information and assist where possible.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Contact information

If you notice an incorrect address after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update information before shipment. However, once an order enters processing or has already shipped, we cannot guarantee that changes can be made.

If an order is delayed, returned, or requires reshipment due to incorrect or incomplete address information provided by the customer, additional shipping costs may apply.

7. International Orders

Shineiva ships to selected international destinations.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Other local charges

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are determined by local authorities.

Shineiva is not responsible for:

  • Customs processing delays
  • Government fees
  • Customs decisions
  • Carrier-related charges

8. Lost or Delayed Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact us.

We will review available carrier information and assist with:

  • Carrier inquiries
  • Shipment status checks
  • Available resolution options

Please note that investigations and resolutions may depend on:

  • Carrier policies
  • Shipment details
  • Delivery circumstances

9. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Mailbox or delivery area
  • Front door, side door, or back door
  • Building reception or mailroom
  • Family members
  • Neighbors
  • Local carrier facilities

If you still cannot locate your package, please contact us and we will assist in reviewing the available delivery information.

10. Split Shipments

In some cases, products from the same order may be shipped separately due to:

  • Different inventory locations
  • Packaging requirements
  • Shipping arrangements

If your order is shipped in multiple packages:

  • Each package may have its own tracking number
  • Delivery times may vary between packages

You will not be charged additional shipping fees if your order is shipped separately.

11. Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team:

Brand Name: Shineiva

Store Operator: Dingzhou Xingzhu Network Technology Co., Ltd.

Legal Entity: Dingzhou Xingzhu Network Technology Co., Ltd.

Unified Social Credit Code: 91130682MAE7PN7C0F

Registered Address:
No. 100, Mengjiazhuang Village, Chang'an Office, Dingzhou City, Hebei Province, China

Customer Support Email:
service@shineiva.com

For questions regarding an existing order, please include your order number so our team can assist you more efficiently.

Shineiva.com is operated by Dingzhou Xingzhu Network Technology Co., Ltd.